Accessibility Statement for www.wearedublintown.ie

DublinTown is committed to ensuring the accessibility of www.wearedublintown.ie for all users, including people with disabilities.

Measures to Support Accessibility

To support accessibility, DublinTown takes the following measures:

• Includes accessibility in internal policies and practices.
• Provides ongoing accessibility training for staff.
• Assigns clear accessibility goals and responsibilities.
• Implements formal accessibility quality assurance processes.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements to improve web accessibility for people with disabilities. These guidelines include three levels of conformance: Level A, Level AA, and Level AAA.

www.wearedublintown.ie is conformant with WCAG 2.2 Level AA.

Preparation of this Statement

This statement was drafted on June 19, 2025.

Our website’s accessibility was thoroughly tested on June 19, 2025, to ensure compliance with the WCAG 2.2 AA standard. Testing included a combination of automated scans and manual reviews to identify and address issues not detectable by automated methods alone.

Feedback

We welcome your feedback on the accessibility of www.wearedublintown.ie. If you encounter any accessibility barriers or would like to make a request, please contact us:

• Phone: +01 633 4680
• Email: info@dublintown.ie
• Visitor Address: Dublin City BID Company trading as DublinTown, Level 1, 43–45 Middle Abbey Street, Dublin 1
• Postal Address: Dublin City BID Company trading as DublinTown, Level 1, 43–45 Middle Abbey Street, Dublin 1
• Contact Page: www.wearedublintown.ie/who-we-are/contact-us

We aim to respond within 3 business days.

Technical Specifications

The accessibility of www.wearedublintown.ie relies on the following technologies to function correctly across different devices and assistive technologies:

• Semantic HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon to meet current accessibility standards.

Limitations and Alternatives

While we strive to ensure full accessibility, there may be some limitations. Known issues include:

• Blog posts: Older images may lack descriptive alt text. We are reviewing legacy content and adding missing text alternatives where possible.
• Embedded YouTube Videos: Embedded using iframes, which may contain elements with low colour contrast, missing accessible names, hover-triggered content that disappears or cannot be dismissed, or hidden content read by screen readers. These issues stem from third-party YouTube code beyond our control. We are actively seeking better solutions to improve the experience.

Please contact us if you encounter an issue not listed above.

Assessment Approach

The accessibility of www.wearedublintown.ie has been evaluated by Friday Agency using the following approaches:

• Self-assessment
• External evaluation
• Automated accessibility testing

Formal Complaints

DublinTown is dedicated to providing accessible digital services. If you wish to file a complaint or request content in an accessible format, please include:

• The format you require (e.g., accessible PDF, large print)
• The content you need (including the URL)
• Your name and email address

Contact us at info@dublintown.ie or visit our Contact Us page. We will make all reasonable efforts to accommodate your request.

You may also submit a formal complaint under the Disability Act 2005 (No. 14 of 2005) via info@dublintown.ie.